Below is the client guide that clients will need to review prior to booking a session with Munchkin Moments.  Be sure to electronically sign or your session date will not be added to my calendar.  Thanks!

2014 Client Guide

Retainer Policy:  A non-refundable retainer of the session fee is due upon booking your session.  This guarantees the time and date allotted for you.  Should payment not be received in this time frame, Munchkin Moments by Stephanie LLC (“MMBS LLC”) reserves the right to offer the date and time to another client.  Balance of chosen collection shall be paid in full during or before the event for the service to be provided.  MMBS LLC’s pricing is non-negotiable and is subject to change at any time.

Minor/Model Release: A minor/model release will be required for every session.

Before Your Session: You will receive newborn and family preparation document via email prior to your session.  Please have your children rested, fed, dressed, a clean face and ready to go for their session.  If your planning on your child napping on the way to the session please arrive early so your child has time to wake up.  MMBS LLC asks that the child’s face be carefully looked at for any “leftovers” (milk mustaches, crumbs, etc.).  Failing to do so can potentially extend editing time of client’s session.  If colder weather or drooling from teething is a factor please come prepared to wipe faces. :)  Please also bring chapstick and/or lip gloss along, chapped looking lips are difficult to edit.

During the Session:  Although you may see MMBS LLC taking multiple photographs during your session, MMBS LLC is giving you the best images from your session.  Client will not be provided with all images from the session.  What you are given is the best representation of MMBS LLC.  MMBS LLC reserves the right to terminate any session due to any failure of the client to adhere to the requirements set forth in this Client Guide or if the model(s) being photographed are unwilling to be photographed or if anyone in the session is behaving in a manner that the photographer deems inappropriate or inconsistent with the purposes of the session.  In the event of any such termination, MMBS LLC may offer to re-schedule a session in its sole discretion; provided, however, that it is under no obligation to do so.  Under no circumstances will the session fee be refunded.

After Your Session:  Please allow up to 5 WEEKS for your completed gallery link to be emailed to you.  Feel free to contact MMBS LLC after the 5 week period if you have not received your gallery.  The ability to download your images will be available for TWO WEEKS (14 days).  It is highly recommended that you download and back up your images within this time frame.  After your gallery expires, there will be $30 reactivation fee, no exceptions.

Product Orders: Payment is due when ordering.  Once payment is received, orders are placed.  For those previewing online, your gallery will be online for TWO WEEKS (14 days).  It is highly recommended that you make your purchasing decisions within this time frame.  After your gallery expires, there will be $30 reactivation fee, no exceptions.  We ask that you allow at least 2-3 weeks for delivery of your product from the moment you place your order.

Sales are Final: Due to the custom nature of each session, all sales are final.

Designing of Product:  A proof of the designs will be shown to you.  You may make up to three (3) revisions, any additional revisions will be charged at $20 per change.  If ordering products for a special occasion (i.e. Mother’s Day, Christmas, etc.), it is client’s responsibility to notify MMBS LLC when scheduling session that products are needed for a special occasion.  Please allow time for completion of session and an additional 2 weeks for products.

Retouching: Any retouching beyond the basic retouching we automatically do (blemishes, small facial scars, bruises) will be charged a fee of $20 per image.  This includes teeth whitening, removal of small logos/stain on shirts, etc.

Inherent Qualities: Client is aware that color dyes in photography may fade or discolor over time due to the inherent qualities of dyes as well as DVD or CD media, which may deteriorate due to delamination and oxidation, and Client releases Photographer from any liability for any claims whatsoever based upon the deterioration due to such inherent qualities.

Portrait Care: Handle your portraits with extreme care.  Damage incurred as a result of improper handling, framing or hanging is the responsibility of the client.

Downloading your images:  Client will use the link that is provided from MMBS LLC to download full size, full resolution images.  The ability to download your images will be available for TWO WEEKS (14 days).  It is highly recommended that you download and back up your images within this time frame.  After your gallery expires, there will be $30 reactivation fee, no exceptions.

Printing your images:  MMBS LLC does not allow the use of drugstores (Walgreens), discount stores (Wal-Mart), or any chain stores.  While exceptions are everywhere, I have found time and again that these labs utilize printing machines that make automatic contrast or color adjustments to images, which causes the print to look vastly different than the image you see on screen.  Furthermore, these machines are usually not maintained by a staff that is trained to consistently produce quality prints and products.   I custom correct the color and the white balance for each individual session as lighting situations change depending on the elements at every session and during the session.  Taking it to a chain store for printing results in their printing system tying to convert the images back to auto and that rids the image of all the custom work I put into it. I recommend that my clients order through me or use Mpix.com for their prints, cards, books and other products they may purchase.  

Re-Shoots: Re-shoots are at the discretion of the photographer and are not given for regretful choices such as hair and clothing choices or an uncooperative child.  Please make sure they are well rested, fed and have clean faces!

Feeling Under the Weather: If you or your child(ren) are feeling ill, please call to reschedule.  If you must cancel, please try to kindly do so at least 24 hours before your session.

Baby’s First Year:  It is the client’s responsibility to contact MMBS LLC to schedule the next milestone session at least 2 (two) months prior to next milestone.  Failure on client’s behalf in a timely manner may result in a delay in your baby’s next milestone session date.

Travel Fee: There is a minimum $30 travel fee for locations 20 miles outside of 53185.

Payment Options: MMBS LLC accepts cash, PayPal, Dwolla, cashier's check or money order.

Failure to Perform: If the Photographer cannot perform this Agreement due to a fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s illness, then the Photographer shall return the deposit to the Client but shall have no further liability with respect to the Agreement.  This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer.  In the event the Photographer fails to perform for any other reason, the Photographer shall not be liable for any amount in excess of the retail value of the Client’s order.

Photographer: The Photographer may substitute another photographer to take the photographs in the event of Photographer’s illness or scheduling conflicts. In the event of such substitution, Photographer warrants that the photographer taking the photographs shall be a competent professional.

Exclusive Photographer: The Photographer shall be the exclusive photographer retained by the Client for the purpose of photographing the event.  Guests, Family and friends of the Client shall not be permitted to photograph.

Copyright Information:  All images are copyrighted by photographer,  It is illegal and unlawful to scan, copy, or reproduce MMBS LLC’s work in any manner or medium and punishable by law with fines starting at $150,000.  As an artist, MMBS LLC wishes to have complete control over the final look of his/her client's images.  Scanned images distort and devalue the quality of their image, damaging their reputation as a photographer.  The Photographer shall own the copyright of all images created and shall have the exclusive right to make reproductions.  The Photographer shall only make reproductions for the Client or for the Photographer’s portfolio, samples, self-promotions, entry in photographic contests or art exhibitions, editorial use, website, or for display within or on the outside of the Photographer’s studio.  Originals remain the property of MMBS LLC. 

Client’s Usage:  The Client is obtaining prints for personal use only, and shall not sell said prints.  If Client is obtaining a print for newspaper announcement of the wedding, editorial use or website, Photographer authorizes Client to reproduce the print in this manner.  In such event, Client shall run a credit for the Photographer adjacent to the photograph.

Holiday Disclaimer:  In order to provide the best service, MMBS LLC cannot guarantee images to be available for Holiday cards, gift prints, etc. if scheduled session is not completed by October 31, 2014

I, the undersigned, have read and understood the above policies.

To electronically sign please click here